rajaong FAQ

We at rajaong require a valid government-issued ID (passport, national ID card, or driver's license) and a proof-of-address document dated within the last three months. Proof of address can be a utility bill, bank statement, or government correspondence bearing your name and address. Photos of both documents must be uploaded through your rajaong account during verification. We process these documents securely and keep them encrypted. Verification typically completes within one business day. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification steps. Once verified, you can deposit and withdraw using all rajaong payment methods.

If you forget your rajaong password, click the "Forgot password?" link on the login page. Enter your username or email address, and we send a password-reset link to your registered email. Click the link, create a new password, and confirm it. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team for manual assistance. We can verify your identity through your registered mobile number or KYC documents and issue a reset code. Password resets are processed within one business day.

rajaong account holders can change their password, update their registered email and mobile number, and review their complete transaction history through the account settings page. You can view all deposits, withdrawals, and game activity logged under your rajaong account. We do not provide built-in spending-limit or session-time-limit tools. If you wish to restrict your account access temporarily, contact our support team, and we can suspend your account pending your written request for reactivation. All account changes are subject to verification and standard processing windows.

Our rajaong support team can be reached by email; the contact address is listed on our platform's help section. Include your rajaong username or email, describe your issue clearly, and attach any relevant screenshots or transaction IDs. We aim to respond to email inquiries within one business day in English or Indonesian. For urgent account issues, use our live chat feature during business hours — response time is typically shorter. Do not share your password or full account credentials in email; we never request these details. Always verify that you are contacting rajaong through our official platform before sending sensitive information.

If a deposit fails, check your bank or payment provider's app to confirm whether funds were deducted. If your bank charged you but rajaong did not receive the transfer, contact your bank first to confirm the transaction status. Many failed deposits are due to insufficient balance, incorrect account details, or payment provider limits. Once your bank confirms the transfer was sent, contact rajaong support with your transaction reference number. We can investigate and process a manual credit if the transfer reached our account. Withdrawals that do not complete within the expected window should be reported to support with your withdrawal ID. We will trace the transaction with your bank or payment provider.

Yes, rajaong accepts deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. These direct bank channels are available to rajaong account holders in Indonesia. You can initiate a transfer from your bank's app or ATM to our rajaong merchant account. Bank transfers typically settle within two to four business hours during business days. On holidays such as Idul Fitri or Idul Adha, settlement may be delayed. We also support instant-payment channels including online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, which often complete within minutes. Choose the payment method that suits your preference and bank's availability.

rajaong bonus offers vary by promotion and are subject to our terms. We provide welcome offers for new account holders and occasional seasonal promotions. Bonus terms always include specific conditions: a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawal), applicable games, expiration dates, and maximum bonus amounts. Before claiming any bonus, read the promotion's full terms on our platform. Not all bonuses apply to all game types — some may exclude live-dealer tables or certain slots. Contact our support team if the terms are unclear. We do not guarantee fixed bonus amounts; offers may change without notice.