rajaong Platform Privacy Notice

This page describes what we collect when you use rajaong and how we keep that data protected. We at rajaong process personal information only when you create an account, deposit funds, withdraw winnings, or contact our support team. Your data remains encrypted, segregated from operational funds, and never sold to third parties outside our payment and compliance partners.

We recognize that privacy concerns affect account holders across our service regions — Jakarta, Surabaya, Bandung, Medan, and Semarang. Our privacy commitments apply uniformly to all rajaong users regardless of location. We comply with industry-standard security practices and international data-protection principles. This notice sets out what information we collect, how we use it, who may access it, and what rights you hold over your personal data on rajaong.

If you have questions about our privacy practices or wish to request access to your rajaong account data, our support team responds through email and live chat during standard business hours. We maintain transparent records of all data requests and data deletions so you can verify our compliance with your instructions.

What We Collect When You Create a rajaong Account

We at rajaong collect your email address, password hash (encrypted, never stored in plain text), full legal name, date of birth, and country of residence during account registration. We do not collect your password itself — only a one-way encrypted version used for login authentication. If you choose to provide a phone number, we store that only after you explicitly enter it; phone contact is optional.

During identity verification on rajaong, we request an official ID document (passport, Indonesian ID card, or driver's licence) and proof of residential address (utility bill, rental agreement, or government correspondence). We scan these documents, extract the required information, and store the extracted data securely. Original document images are retained in encrypted form for compliance purposes only and are not shared outside our verification team without your explicit consent.

We at rajaong also collect payment method details when you deposit or withdraw. If you use QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record your payment account identifier, transaction amount, and settlement status. Payment card numbers and e-wallet credentials are never stored on rajaong servers — they are processed through encrypted third-party gateways and discarded after each transaction completes.

Data retention on rajaong: We retain account data, transaction history, and identity verification records for the duration your rajaong account remains active, plus a retention period for compliance and dispute resolution. Once you close your account, we retain minimal data (transaction logs for audit purposes) for the timeframe required by applicable law.

How We Use Your Data on rajaong

We at rajaong use your personal information for five core purposes: account administration (login, password recovery, account settings), identity verification (Know Your Customer / KYC compliance), payment processing (deposits, withdrawals, settlement confirmation), service delivery (game access, live-dealer table assignment, withdrawal processing), and legal compliance (fraud prevention, regulatory reporting, dispute resolution).

Your rajaong email is used only for account notifications — registration confirmation, password-reset requests, withdrawal status updates, and important policy changes. We do not send unsolicited marketing emails; notifications relate only to your account activity. If you request support, we use your email and any messages you provide only to resolve your issue. Our support team does not retain your messages after the ticket closes unless you request a copy for your records.

We at rajaong do not use your data for behavioural targeting, algorithmic profiling, or advertising purposes. We do not sell your data to marketers, data brokers, or unaffiliated third parties. Your transaction history remains private and visible only to you (and to our support team if you request account investigation). Our live-dealer studios record games for quality assurance, but these recordings are linked only to table identifiers and timestamps — never to your personal identity.

Third Parties and Data Processors on rajaong

We at rajaong engage third-party processors to support core functions. Our payment gateways (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, bank partners) receive transaction information directly from you and process it according to their own privacy policies. We do not intermediate your payment data — it flows directly from your bank or e-wallet app to the payment processor to rajaong's settlement system. Identity verification may involve third-party document-scanning services that use optical character recognition (OCR) to extract information from your ID and address proof. These processors operate under written data-protection agreements and must comply with the same confidentiality standards we uphold.

Our servers may sit outside your jurisdiction — we use cloud infrastructure that may span multiple regions. Data in transit is encrypted end-to-end; data at rest is encrypted using industry-standard algorithms. We do not replicate your personal data across multiple servers for backup purposes without encryption. If a data breach occurs on rajaong, we notify affected account holders within our standard response window and provide guidance on account recovery steps.

Your Rights and Rajaong Data Access

You hold the right to request access to all personal data we hold about you on rajaong. Contact our support team with a data-access request; we provide a downloadable export of your account information within our standard processing window. You may also request that we correct inaccurate information, delete data no longer required for service delivery, or restrict how we use your data for specific purposes. These requests are logged and fulfilled according to applicable data-protection law.

1

Right to accessYour data

Request a copy of all personal information we hold on your rajaong account. We provide the export in machine-readable format (CSV or JSON).
2

Right to correctAccuracy

If your rajaong account information is inaccurate, request correction. We verify identity before processing corrections to sensitive fields.
3

Right to deleteErasure

Request deletion of your rajaong data when no longer needed. We retain transaction logs only if required for legal compliance.
4

Right to restrictProcessing

Ask us to limit how we use your data on rajaong while you dispute accuracy or we assess your request.

Data requests on rajaong: Contact our support team with your request. Include "Data Access Request" in the subject line. We verify your identity through your registered email and account password before processing. Standard response time is within our documented service window.

Cookies and Tracking on rajaong

We at rajaong use cookies to maintain your login session, remember your language preference, and track which live-dealer tables you have visited (for your own convenience in returning to tables). Session cookies expire when you close your browser. Persistent cookies expire after a standard timeout period if you do not log in. We do not use cookies for cross-site tracking, behavioural profiling, or third-party advertising.

Our rajaong website does not embed tracking pixels, analytics scripts, or advertising tags that would follow you across the internet. We do not use cookies to build profiles of your interests or to target you with personalized ads. If your browser's privacy settings block non-essential cookies, rajaong functionality remains available — session management may require you to log in more frequently, but game access is unaffected.

Security Practices on rajaong

We at rajaong implement industry-standard encryption for all data in transit and at rest. Account logins use HTTPS (Transport Layer Security) to encrypt your username and password during transmission. Payment information is processed through PCI-compliant third-party gateways — we do not store raw payment data ourselves. Personal information is stored on encrypted databases with access restricted to authorised staff and automated systems only.

We maintain separate segregated accounts so player funds held on rajaong are never commingled with our operational funds. This protects you in the unlikely event of company financial difficulty — your account balance remains your property and is not available to our creditors. We undertake regular security audits and penetration testing to identify and remediate vulnerabilities.

Changes to rajaong Privacy Notice

We at rajaong may update this privacy notice as our practices evolve or as legal requirements change. We notify all account holders of material changes through an account notification or email announcement. Your continued use of rajaong after a notice update constitutes acceptance of the revised practices. We maintain a version history of this notice so you can review what has changed. If you disagree with an update, you may close your rajaong account and request deletion of your data (subject to legal retention requirements).

Contact Us About Your rajaong Privacy

For questions about our privacy practices, data requests, or concerns about how rajaong handles your information, contact our support team through email or live chat. We respond to privacy inquiries within our standard processing window. If you believe we have mishandled your data or violated this notice, our support team can escalate your complaint to our data protection team for investigation. We maintain a complaint log and provide you with a reference number so you can track resolution status.

This privacy notice applies to all rajaong accounts regardless of location, including users in Jakarta, Surabaya, Bandung, Medan, and Semarang. Our commitments under this notice are enforceable — we do not reserve the right to ignore data requests or withhold access to information you hold on rajaong. Your privacy remains a core operational principle.